Security Policy
Company: Ravenshift •Owner: Chief Information Security Officer (CISO) •Version: 1.0 •Last Updated: October 2025
1. Purpose
Establish a framework for protecting the confidentiality, integrity, and availability of the SaaS application and its data. Define responsibilities, technical safeguards, and operational controls to reduce the risk of unauthorized access, data breaches, and service disruptions.
2. Scope
- SaaS applications, APIs, and supporting infrastructure
- All environments: development, staging, production
- All personnel with access to company systems or customer data
- Third-party vendors, integrations, and service providers
3. Security Objectives
- Confidentiality: Protect customer data from unauthorized disclosure.
- Integrity: Prevent unauthorized modification of systems or data.
- Availability: Ensure continuous and reliable access to services.
- Compliance: Adhere to applicable laws and frameworks (e.g., ISO 27001, SOC 2, GDPR; HIPAA if applicable).
4. Governance and Responsibility
| Role | Responsibility |
|---|---|
| CISO | Owns the security program, risk management, and compliance oversight. |
| Engineering Leads | Implement secure development practices and code review. |
| IT Operations | Maintain infrastructure security and monitoring. |
| Data Protection Officer (DPO) | Oversees privacy compliance (GDPR/CCPA). |
| All Employees | Follow security best practices and report incidents promptly. |
5. Risk Management
- Annual risk assessments and quarterly reviews.
- Maintain a Risk Register with assets, threats, impact, likelihood, and mitigations.
- Use threat modeling (e.g., STRIDE) for new features.
- Track mitigation actions via a formal risk treatment plan.
6. Access Control
6.1 Identity and Access Management
- Enforce SSO and MFA for all workforce users and admins.
- Apply Least Privilege with role-based access control (RBAC).
- Quarterly access reviews and immediate revocation on termination/role change.
- Isolate dev/staging/prod with distinct credentials and policies.
6.2 Password Policy
- Minimum 12 characters; encourage passphrases.
- Rotate privileged-account passwords every 180 days.
- Prevent reuse; store using modern KDFs (Argon2 or bcrypt).
7. Data Security
7.1 Data Classification
- Public: Non-confidential marketing material.
- Internal: Operational docs and internal metrics.
- Confidential: Customer or employee data.
- Restricted: Keys, credentials, and security logs.
7.2 Data Encryption
- In Transit: TLS 1.2+ everywhere.
- At Rest: AES-256 for databases and backups.
- Manage keys via a dedicated KMS (e.g., AWS KMS, Azure Key Vault).
7.3 Data Retention & Disposal
- Retain data only as needed for operational or legal purposes.
- Dispose using NIST SP 800-88 compliant methods.
8. Secure SDLC
- Adopt secure coding standards (OWASP Top 10, SANS/CWE Top 25).
- Mandatory code reviews before merging to main.
- Automated SAST, DAST, and dependency scanning.
- Penetration testing at least annually or after major releases.
- Isolate test data from production; anonymize when feasible.
- Annual developer security training.
9. Infrastructure & Network Security
- Hardened cloud baselines (CIS Benchmarks) and IaC with policy-as-code.
- Network segmentation (edge/WAF, app, data tiers) and private VPCs.
- Firewalls, WAF, IDS/IPS; zero-trust network principles.
- OS and dependency patching monthly (sooner if critical).
10. Logging, Monitoring, & Detection
- Centralize logs in a SIEM; protect integrity and access.
- Monitor auth events, API usage, privilege changes, anomalies.
- Retain logs for at least 12 months with time sync (NTP).
- Actionable alerts for suspicious/failed logins and abuse patterns.
- Test alerting and escalation paths regularly.
11. Incident Response Plan (IRP)
- Documented IRP with clear roles, playbooks, and severity levels.
- 24/7 on-call for security events; immediate triage on detection.
- Customer/regulator notifications per legal/contractual SLAs (e.g., GDPR 72h).
- Post-incident reviews with corrective actions tracked to closure.
12. Business Continuity & Disaster Recovery
- Maintain BCP and DRP; define RTO/RPO per service tier.
- Regular backups (daily incremental, periodic full) across regions.
- Test restoration at least twice annually; document results.
13. Vendor & Third-Party Security
- Security due diligence prior to onboarding (e.g., SOC 2/ISO attestations).
- DPAs where required; least-privilege access for integrations.
- Quarterly reviews of third-party access and monitoring of supply-chain risk.
14. Compliance & Privacy
- GDPR/CCPA alignment; maintain Records of Processing Activities (ROPAs).
- Support Data Subject Requests (access, deletion, portability).
- Data residency by contract/region; conduct Privacy Impact Assessments.
15. Physical Security
- Controlled office/data center access (badges, visitor logs).
- Device encryption and management via MDM; secure document storage.
16. Employee Security Awareness
- Mandatory training at onboarding and annually.
- Quarterly phishing simulations and targeted refreshers.
- Signed Acceptable Use Policy (AUP) for all personnel.
17. Policy Review & Maintenance
- Annual review or upon major business/regulatory changes.
- Updates approved by CISO and Executive Leadership.
- All employees acknowledge revisions.
18. Enforcement
Violations may result in disciplinary action up to termination and potential legal remedies for willful negligence or misconduct.
Appendices
Appendix A – Key References
- NIST SP 800-53
- ISO/IEC 27001 & 27002
- SOC 2 Trust Services Criteria
- CIS Critical Security Controls v8
- OWASP Top 10
Appendix B – Definitions
- PII: Personally Identifiable Information
- MFA: Multi-Factor Authentication
- BCP/DRP: Business Continuity / Disaster Recovery
- SIEM: Security Information and Event Management
Policy Review: Reviewed annually or upon major changes. Updates require approval by the CISO and Executive Leadership. All personnel must acknowledge revisions.